Since 1968, Hively has maintained a reputation for sourcing and installing only the highest quality materials with the highest quality craftsmanship. But in landscaping, as in life, things don’t always go as planned. For this reason, Hively provides a limited warranty on all materials we supply and on our workmanship.
Endless Warranty- We will extend our standard Plant Material Warranty for as long as we are contracted to provide TotalCare Scheduled Maintenance Services on your property. Minimum service requirements to qualify for the Endless Warranty are 1) bi-weekly TotalCare intervals for a minimum of 9 months in each calendar year OR 2) monthly TotalCare intervals combined with a full LawnCare program for a minimum of 9 months in each calendar year. The Endless Warranty also guarantees against losses caused by common pests and pathogens. TotalCare contract term may not lapse for a period of more than 30 days.
Plant Material Warranty- If any plant, shrub or tree up to 3″ caliper that is supplied and installed by us and has received proper care after initial planting fails due to structural deficiency or poor planting technique within one (1) year of the original planting date, we will replace free of charge, one (1) time. Proper care shall include but is not limited to sufficient watering, regular insect and disease control and proper protection from environmental conditions. Any losses must be reported within one (1) year of original planting date. Damage caused by drought, pests, pathogens, extreme weather events or environmental conditions is not covered by any warranty. Annuals, transplanted material, grass seed, sod, bulbs and fruit trees are not covered by any warranty. Specific plant material may be excluded from this standard warranty as part of the installation contract. Hively reserves the right to substitute or give credit in lieu of materials if same or similar material is unavailable. All warranties are null and void if original contract is not paid in full according to contract terms or if customer account is past due.
Hardscape and Construction Warranty- We guarantee all hardscape and construction workmanship for 3 years from the date of original installation. Hardscape and construction materials are guaranteed by the manufacturer whose terms and conditions may vary. Natural stone and wood products are not covered by any warranty. Hively reserves the right to substitute or give credit in lieu materials if same or similar material is unavailable. All warranties are null and void if original contract is not paid in full according to contract terms or if customer account is past due.