Dear Valued Client,
The past 17 months have been full of disruption and uncertainty. As some things begin a return to normal, other things do not. The news is full of stories of supply chain disruption, materials shortages, labor shortages, and price increases, affecting a broad range of products and services.
All of this has an impact on the landscape industry. Plant material, natural and man-made hardscape material, lighting and electrical components, plastic products including pots and pipe, trucking and labor are in high demand and short supply. While our core team remains strong, adding new capacity is more challenging than ever.
These challenges are compounded by especially high demand for our services. Our current backlogs for construction and landscape installation services are more than double what we expect for this time of year. Even some maintenance services, including spring cleanups and mulching, are running behind schedule.
Our corporate mission is to provide the best possible service experience for our clients throughout the relationship. This year, it has been difficult to maintain this goal. Many of you have been understanding as we navigate these challenges, and on behalf of our team, I thank you for your patience and understanding.
I want you to know that our entire team is working to source the best material, shorten backlogs, hire and train new team members, keep you informed and ensure you have the best experience with us.
If you have questions, comments, or concerns, please contact me directly at email@example.com or 717-292-5696. We have overcome many challenges during our 53 years in business, and we will overcome these challenges, too. Thank you for choosing Hively Landscapes.
Ted Ventre, General Manager