COVID-19 Policies and Procedures Updated

As the information about and response to COVID-19 constantly evolves, we continue to review and update measures to ensure the health and safety of our staff and our clients.

Here are current policies and procedures for our staff:

  • Daily communication and training updates to reinforce health and safety measures
  • Training on “personal network management” to minimize potential exposure outside of work
  • Providing information and resources from the CDC and local health authorities
  • No personal contact with colleagues, clients or the public
  • Attendance policy has been relaxed and no employee is required to work if not comfortable doing so
  • Any staff member who has reason to believe they have been exposed to or is showing symptoms of the coronavirus that causes COVID-19 is required to stay home
  • Staggered crew start times to minimize congregation at office/shop location
  • Limiting crew to one person per vehicle- additional crew drive personal vehicles directly to job site
  • Production staff are provided with and encouraged to use gloves while working
  • Increased cleaning and disinfection of all vehicles, equipment
  • Production and office staff are utilizing separate buildings to minimize “network” exposure
  • Increased cleaning and disinfection of common shop and office areas
  • Office/sales staff working remotely when possible and postponing any face to face meetings
  • Internal meetings held using MS Teams videoconferencing
  • Zoom Meetings available for external videoconferencing
  • Office and shop location closed to public

We are fortunate to already utilize a robust cloud-based infrastructure to operate our business, including Aspire Software, Microsoft OneDrive, Verizon VoIP office phones and Microsoft Teams.  Because of this foresight, our office and sales staff continue to work remotely and uninterrupted.

Currently, landscape contractors are permitted to continue operating as essential providers of Facilities Support Services and Personal and Household Goods Repairs and Maintenance, as defined by Pennsylvania Governor Tom Wolf’s directive of March 19, 2020.  While this is certainly good news for our business, we recognize that just because we can operate does not mean we should.  Our decision to operate is reviewed daily by our leadership team, using the following key metrics as our guide:

  • The Greater Good– can we continue to operate in a safe and morally acceptable way?
  • Employee Sentiment– is our staff fully engaged in executing our COVID SOPs (see above). Do they want to work?  Are they comfortable working in the current environment?
  • Client Sentiment– do our clients want us to continue to provide our services at their properties?
  • Business Position– does it make sound business sense to continue operations

It is important to remember that we are not a traditional office or retail setting, allowing us to create and reliably enforce sensible procedures to protect our colleagues and clients.  We have always considered ourselves fortunate to work outdoors, though perhaps never more so.

As information about and reaction to COVID-19 changes moment by moment, our leadership is committed to doing what is right, including a temporary closure of our production operations, should this become necessary.

For now, we will continue to provide you with regular updates regarding our operations and we welcome any inquires that you may have.  Office 717-292-5696  Email info@hivelylandscapes.com

Please visit our Facebook page for real-time updates, and pictures of beautiful landscapes.

Sincerely,

Ted Ventre
General Manager

cdc.gov
preparedyork.com